Cancellation & Refund Policy – Eurocrowd BV
Last Updated: 1 January 2025
Eurocrowd BV operates under Belgian law and complies with the relevant consumer protection regulations. By purchasing from our webshop, you agree to the following cancellation and refund terms:
1. Right of Withdrawal
Under Belgian law, the right of withdrawal does not apply to:
- Digital content not supplied on a tangible medium (e.g., PDF downloads, electronic vouchers) once the download or access has begun with your consent.
- Services that have already started (e.g., enrollment in online training or incubation programmes).
2. Cancellation & Refund Policy
- Digital Downloads (e.g., PDF Reports, eBooks, Templates)
- Purchases are final and non-refundable once the download has been initiated.
- If you experience technical issues preventing access to your purchase, contact us within 7 days for assistance.
- Vouchers for Online Programmes
- You may request a full refund within 14 days of purchase, provided the programme has not yet started.
- If the programme has already commenced, refunds are not available.
- Vouchers may be transferred to another participant upon request, subject to approval.
3. Exceptions & Special Cases
- If an online programme is canceled or rescheduled by Eurocrowd BV, you will be offered a full refund or the option to transfer to a future session.
- Refunds, where applicable, will be processed within 14 days via the original payment method.
4. Contact Information
For any cancellation requests or technical issues, please contact us at:
📧 info@eurocrowd.org
Eurocrowd BV reserves the right to update this policy in compliance with Belgian consumer laws.