Effective since: 1 January 2025
1. General Provisions
1.1 Commitment to Privacy: EUROCROWD BV (hereinafter referred to as “EUROCROWD”) is committed to protecting the privacy of its users (hereinafter referred to as “Users”) and processes personal data in compliance with applicable legal frameworks, including the General Data Protection Regulation (GDPR, Regulation 2016/679 of 27 April 2016).
1.2 Acceptance: By accessing the website (https://www.eurocrowd.org, hereinafter “Website”), Users agree to this Privacy Policy (“Policy”), alongside the general Terms of Service (“Terms”), Use of Materials Policy and the Cookie Policy.
1.3 Applicability: This Policy applies exclusively to data collected through the Website and services provided by EUROCROWD. It does not cover third-party websites, which may have their own privacy policies.
2. Data Controller Information
2.1 Identity: EUROCROWD BV
SQ North, Boulevard Roi Albert II 4, 1000 Brussels, Belgium
VAT Number: BE1006004321
2.2 Contact: For any questions regarding personal data processing, Users may contact EUROCROWD via:
- Email: privacy@eurocrowd.org
- Mail: Address listed above
3. Data Collection
3.1 Personal Data: Users may voluntarily provide personal data, such as:
- Identifying information (e.g., first name, last name, email address, and company details);
- Billing information (e.g., address, VAT number);
- Communications between Users and EUROCROWD.
3.2 Automatically Collected Data: When visiting the Website, certain data is automatically collected, including:
- IP address;
- Browser type and version;
- Operating system;
- Date, time, and duration of access;
- Pages visited and navigation behavior.
3.3 Cookies: The Website uses cookies to optimize User experience. Details about cookies and their purposes are outlined in EUROCROWD’s Cookie Policy.
4. Purposes of Data Processing
EUROCROWD processes personal data for the following purposes:
- Service Delivery: To establish and maintain contractual relationships, including billing and communication.
- Website Optimization: To analyze usage and improve content.
- User Engagement: To facilitate personalized interactions and marketing activities (with prior consent).
- Compliance: To fulfill legal obligations, such as anti-money laundering (AML) requirements.
- Support: To respond to User inquiries and requests.
5. User Rights
Under GDPR, Users have the following rights concerning their personal data:
5.1 Right to Information: Users may request details on the purposes and legal basis for data processing.
5.2 Right of Access: Users can access their personal data held by EUROCROWD by submitting a written request, along with proof of identity.
5.3 Right to Rectification: Users may request corrections to inaccurate or incomplete data.
5.4 Right to Erasure: Users can request the deletion of their data, except where retention is legally required (e.g., for tax compliance).
5.5 Right to Restrict Processing: Users may request that data processing be limited in certain cases (e.g., while a data accuracy dispute is resolved).
5.6 Right to Data Portability: Users may request a copy of their data in a structured, machine-readable format and have it transferred to another data controller, if technically feasible.
5.7 Right to Object: Users may object to data processing for direct marketing or other purposes.
How to Exercise Rights: Send requests to privacy@eurocrowd.org or via postal mail to EUROCROWD BV’s address, including proof of identity.
6. Data Retention
6.1 Duration: Personal data is stored for the time necessary to achieve the purposes outlined above.
6.2 Post-Termination Storage: Data may be retained after a User’s account is deactivated for legal or compliance reasons (e.g., tax and regulatory obligations).
7. Complaints
7.1 Users may file complaints regarding EUROCROWD’s data processing practices with the Belgian Data Protection Authority (DPA):
Contact Details:
Belgian Data Protection Authority
Rue de la Presse 35, 1000 Brussels, Belgium
Email: contact@apd-gba.be
Website: https://www.gegevensbeschermingsautoriteit.be
7.2 Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.
8. Data Security
8.1 Measures: EUROCROWD implements technical and organizational security measures to prevent unauthorized access, misuse, or loss of data.
8.2 Confidentiality: Employees with access to personal data are bound by strict confidentiality agreements.
8.3 Disclaimer: While EUROCROWD takes reasonable precautions, it cannot guarantee absolute data security, especially against sophisticated cyberattacks.
9. Sharing Data with Third Parties
9.1 Restricted Sharing: EUROCROWD treats personal data as confidential and only shares it under the following conditions:
- With service providers necessary for contract fulfillment (e.g., payment processors);
- To comply with legal obligations (e.g., AML regulations);
- With explicit User consent.
9.2 Third-Party Obligations: Third parties receiving User data must comply with contractual obligations to protect the data.
10. International Data Transfers
EUROCROWD transfers personal data outside the EU only when:
- The destination country ensures adequate protection as per GDPR;
- Appropriate safeguards (e.g., Standard Contractual Clauses) are in place.
11. Payment Services
11.1 Provider: Online payments on the Website are securely processed by third parties, adhering to high industry standards for security and fraud prevention.
11.2 Third-Party Responsibility: Our partners’s privacy policy governs their handling of payment-related data.
12. Updates to the Policy
12.1 Modifications: EUROCROWD reserves the right to update this Policy. Significant changes will be communicated via the Website.
12.2 User Notification: Users are encouraged to review the Policy periodically.
13. Contact Information
For further information or concerns about data privacy, Users may contact:
EUROCROWD BV
SQ North, Boulevard Roi Albert II 4, 1000 Brussels, Belgium
Email: privacy@eurocrowd.org